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Coronavirus Information: We are here to help

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Coronavirus Notice

We are open for appointments.

Appointments that cannot be dealt with over the telephone can take place face to face where an appointment is made in advance, at our offices in Chesterfield (24 Glumangate) and Mansfield.   

If you need to drop off or collect any documents then we do still ask that an appointment is made so that we can ensure the correct procedures can be followed.

Any clients visiting the office for an appointment will need to follow the attendance policy, which can be viewed here:

Client Office Attendance Policy

Please note:  It is now compulsory for you to wear a face mask/face covering when entering our offices.

Client safety continues to be our number one priority. We have followed Government guidance and carried out a thorough risk assessment. We will adhere to recommended social distancing and hygiene, cleaning and hand-washing procedures to ensure the well-being of our staff and all those visiting our offices.  Risks within general office locations, where social distancing and other safety measures are in place, will continually be assessed in line with government guidance for ‘working safely in offices and contact centres’. 

Unfortunately, the following offices remain closed for client appointments for the time being, until we feel that they are safe to open within the guidelines:  Chesterfield (Marsden Street), Chesterfield (Accident claim centre), Sheffield, Dronfield and Nottingham.


Our Nottingham office remains closed and we are unable to receive any post sent to that address.  If you have documents that need to be posted to our Nottingham office, please can we ask that you post to our Mansfield office instead or scan and email them to us.


The team at our Dronfield office are currently working from home, in line with Government guidance.  Any appointments will be dealt with via phone/video chat.  Documents that are dropped off at the Dronfield office will be picked up every 2 days, so if there is anything more urgent then please seek guidance from your advisor first.


Phone & Video Appointments remain available for your convenience.

Some clients have told us that they prefer the convenience of a phone or video appointment, so they are here to stay. Some of our staff will continue to work from home, so please do continue to use the main office and direct dial numbers for the staff member you wish to contact and you will be put through to them.

All of our offices (apart from Nottingham) can receive and distribute the incoming post, however, email contact is still the most effective form of communication where possible.

Online Payments

Please note that if you need to make a payment, it can be taken online via this link:



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