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Coronavirus Information: We are here to help

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Coronavirus Notice

We are open!

Following an extensive period of risk assessment, we have made the decision to open two of our offices for client appointments from Monday 29th June.

You can now make appointments at the following offices: Chesterfield (24 Glumangate) and Mansfield.

Documents can be dropped off and collected from these offices and appointments that cannot be dealt with over the telephone can take place face to face where an appointment is made in advance.

Any clients visiting the office for an appointment will need to follow the attendance policy, which can be viewed here:

Client Office Attendance Policy

Client safety continues to be our number one priority. We have followed Government guidance and carried out a thorough risk assessment. We will adhere to recommended social distancing and hygiene, cleaning and hand-washing procedures to ensure the well-being of our staff and all those visiting our offices.  Risks within general office locations, where social distancing and other safety measures are in place, will continually be assessed in line with government guidance for ‘working safely in offices and contact centres’. 

Unfortunately, the following offices remain closed for client appointments for the time being, until we feel that they are safe to open within the guidelines:  Chesterfield (Marsden Street), Chesterfield (Accident claim centre), Sheffield, Dronfield and Nottingham.

Phone & Video Appointments are still available!

Some clients have told us that they prefer the convenience of a phone or video appointment, so they are here to stay.  Many of our staff will continue to work from home for the foreseeable future, so please do continue to use the main office and direct dial numbers for the staff member you wish to contact and you will be put through. 

Each office has staff who are receiving and distributing the incoming post, however, email contact is still the most effective form of communication as some of our team will be working variable hours to assist with child care etc.

Online Payments

Please note that if you need to make a payment, it can be taken online via this link:


May we take this opportunity to send our best wishes to you and your families during this time, and we thank you for your patience and understanding. 

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