To ensure our clients receive an exceptional customer service experience, we are seeking a New Business Administrator to join our busy New Business team based in Chesterfield.
Full time Hours – Permanent Contract
Commencement date: immediate start (Dependant on Notice period).
Hours of business are Monday – Friday 9.00am to 5.00pm
We are an energetic, forward-thinking full-service Law Firm, offering an exceptional quality service to our clients.
The Role:
This position would suit someone who has previous customer service experience, although, applications received from inexperienced candidates who have a strong desire to develop within the role will also be considered as a thorough training programme will be provided.
You will be required to be hard working with excellent written/verbal communication skills and adaptability to work as part of a team. The successful applicant will be expected to deal with a high volume of calls by giving out Residential Property Sale and Purchase quotes so should possess a good level of numeracy and attention to ensure accurate information is relayed. Ability to demonstrate commitment and drive in the delivery of a high-quality service at all times whilst prioritising a busy workload and meeting deadlines is essential.
The successful candidate must be a friendly, motivated and confident team player with the ability to provide a high level of customer service and satisfaction in order to promote further department business growth opportunities. You will have an extremely positive attitude, show confidence, enthusiasm and will be articulate, highly organised, and IT literate as you will also be required to accurately gather information from calls.
Key Duties:
You will join a small team assisting the Customer Relations Manager and your responsibilities will include:
- Providing Residential Property quotes to prospective clients over the telephone and by email. You may also be required to meet with potential new clients who attend the office.
- Managing the client on-boarding process through our client portal
- Accurately opening new client matters on the database in accordance with the firm’s procedures.
- Any other duties as required.
Knowledge, Experience and/or Skills:
- Previous customer service experience is desirable but not essential as a thorough training programme will be provided.
- Candidates should be articulate and possess excellent written and verbal communication skills – essential.
- Candidates should possess a good level of numeracy and attention to detail skills - essential.
- Candidates should have a strong desire to develop within the role - essential.
This role offers an opportunity to work in a supportive and collaborative environment where a competitive salary commensurate with experience will be offered.
Closing date: - Fri 19th April 2024
Applications are not required from previous applicants who have applied.
If you wish to apply for this position, please click on the following link: https://www.bannerjones.co.uk/pages/how-to-apply
We are an equal opportunity employer
Please note, closing dates on vacancies are provided as a guideline. Banner Jones Ltd reserves the right to close a vacancy earlier than the stated closing date. If there are high volumes of applications received for the position, we may not be able to respond to candidates who have been unsuccessful. If you do not hear back from the Company within three weeks of the closing date, then please take this as confirmation that your application has been unsuccessful and thank you for your interest in Banner Jones Ltd.