The notarial practice of Stephen Gordon and Matthew Maiden is regulated pursuant to the Legal Services Act 2007 by the Master of the Faculties through the Faculty Office of the Archbishop of Canterbury.
Our Notary is covered by Banner Jones Solicitors Professional Indemnity Insurance. The Professional Rules for Notaries can be accessed either on the Faculty Office website or the Notarial services website.
The vast majority of our clients are totally satisfied with the Notarial service we provide, however, in order to comply with the Notaries' Code of Practice, we need to advise you of what to do should you become unhappy with our service.
Our Notarial practice is regulated by the Faculty Office of the Archbishop of Canterbury:
The Faculty Office
1, The Sanctuary
Telephone 020 7222 5381
1. If you are dissatisfied about the service you have received please do not hesitate to contact the notary dealing with your matter.
- If we are unable to resolve the matter you may then complain to the Notaries Society of which our notaries are members, who have a Complaints Procedure which is approved by the Faculty Office. This procedure is free to use and is designed to provide a quick resolution to any dispute.
- In that case please write (but do not enclose any original documents) with full details of your complaint to :-
The Secretary of The Notaries Society
Old Church Chambers
23 Sandhill Road
Northampton. NN5 5LH
Tel : 01604 758908
4. If you have any difficulty in making a complaint in writing please do not hesitate to call the Notaries Society/the Faculty Office for assistance as above.
- Finally, even if you have your complaint considered under the Notaries Society Approved Complaints Procedure, you may at the end of that procedure, or after a period of eight weeks from the date you first notified me that you were dissatisfied, make your complaint to the Legal Ombudsman, if you are not happy with the result :
PO Box 6806
Tel : 0300 555 0333
Email : email@example.com
Website : www.legalombudsman.org.uk
- If you decide to make a complaint to the Legal Ombudsman you must refer your matter to the Legal Ombudsman within six months from the conclusion of the complaint process.