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The aim of mediation in the workplace is to restore and maintain the working relationship if at all possible.

Mediation is a voluntary and confidential form of alternative dispute resolution. It involves an independent, impartial third party helping two or more individuals or groups to reach a solution that works and is acceptable for everyone.

The focus is therefore on finding a way to work together going forward, not dwelling on what has happened in the past and who is to blame.

Resolutions made by way of mediation are not legally binding and there won’t be a judgment enforced on the parties. The benefit of mediation is that it allows the parties to agree much more creative ways of settling their dispute. Instead of being bound by legal principles and the main remedy in the courts of financial compensation, with the assistance of a mediator, the parties can reach a resolution that they are happy with, which might include an apology, training, a structured payment or renegotiation of a contract.

Furthermore, where a grievance has arisen in the workplace, the use of an impartial third party mediator to try to resolve the issues is recommended in the ACAS Code of Practice, and therefore taking part in mediation can help you to show that you have complied with the Code if you need to in any subsequent claim.

At Banner Jones, we are more than happy to be able to refer our clients to specially trained mediators who are experts at resolving disputes that arise in the workplace.

Excellent, speedy & professional help. Thank you Katie!

Mr J, Chesterfield

Extremely pleasant and friendly receptionist. My intention was to ring around several solicitors to get quotes, but after speaking to receptionist was happy to book an appointment.

Mrs M, Old Tupton

Banner Jones were really helpful, friendly and professional. Would definitely recommend and would not hesitate in using again.

Mrs C, Chesterfield

Very professional and showed empathy throughout.

Mr B, Walton

Could not have had a better service. Many Thanks

Mr H, Sheffield

I recently used Katie Ash for an employment settlement agreement. I found her to be very knowledgeable, friendly and she explained points clearly, and used understandable language.

Mrs H, Chesterfield

Professional yet personal & understanding. Excellent service

Mr P, Chesterfield

Katie is understanding, considerate and very kind and thoughtful in her manner.

Mrs L, Old Tupton

Straightforward explanation of each section of the settlement agreement with ample opportunity to ask questions and have “plain English” discussion. An open and friendly, but professional manner was evident from the advisor.

Mr R, Clay Cross

It was a real pleasure to meet with Katie Ash; she made my “getting legal advice” simple, straightforward with compassion yet professional.

Mr P, Rise Park

We have used Banner Jones for employment advice for over 20 years and the team have always found the best approach to resolve our problem

Mr. Richard Kay, Operations Manager, Stagecoach East Midlands

We’re really grateful for the work you did for us. 10 out of 10!

Mr & Mrs S, Bridlington

Very easy to make appointments, very personal service from all people at Banner Jones, my solicitor was very friendly and put me at ease. If I needed a solicitor again, Banner Jones would be the first on my list.

Mr C, Dronfield

Brilliant service, kept well informed all the way through the process. Would definitely recommend.

Miss H, Nottinghamshire

I was so impressed with Katie’s advice. She was very professional, to the point and helped me in what was a very difficult situation. Her advice gave me the confidence I needed and was a real boost.

Mr D, Chesterfield

Cannot fault the service, efficient, prompt and cautious. Matters explained very well and clearly. Pleasantly surprised.

Mr & Mrs D, Mansfield

Service provided was excellent. All the staff were very helpful, considerate and professional. I would highly recommend to friends and family.

Mr W, Nottinghamshire

I have always experienced complete satisfaction with Banner Jones and their services over the last 15 years.

Mr & Mrs R, Sheffield

A very pleasant experience in very unpleasant circumstances. Katie was on the ball, whereas my employer wasn't. Thank you Katie!

Miss M, Sheffield

Very efficient, friendly, personable and excellent service.

Mr F, Bolsover

Once again an excellent service. A friendly, professional and reliable. I was put at ease straight away and felt I could ask anything however big or small.

Ms H, Nottinghamshire

Excellent service from Sara Patel at Banner Jones. Thank you for the stress free way you helped me.

Mr S, Newbold

The service and information provided by Sara and the company has been friendly, professional and helped close my case swiftly.

Mr B, Chesterfield

I recently needed to find a solicitors to assist with an employment matter, and from the first contact at reception through to my final dealings with Katie Ash, I found the company and all those I came in contact with to be extremely professional and more than competent in all aspects of the proceedings. The service from Katie was exceptional.

Mr H, Old Whittington

Katie from Banner Jones was not only realistic but supportive and proactive to reach a satisfactory outcome for us.

Mrs M, Old Tupton

I would like to put on record and to thank you for the manner in which you dealt with this claim, being both highly professional whilst at the same time showing real empathy.

The outcome was very much along the lines we expected, but at least I got some personal satisfaction from pursuing the matter-- and he got the monies which were properly owed to him.

Mr H

If I need any legal advice in the future I will be using Banner Jones.

Ms B, Dunston

Sara has been amazing throughout the process and I can’t thank her enough. Very professional, always few steps ahead of everything, making sure my case is being taken care of. Sara has been an amazing support on every level, I couldn’t have gone through it without her, she has been my rock. It was a pleasure working with her, I had total trust in her

Ms P, Chesterfield

Sara has been amazing throughout the process and I can’t thank her enough. Very professional, always a few steps ahead of everything, making sure my case is being taken care of. Sara has been an amazing support on every level, I couldn’t have gone through it without her, she has been my rock. It was a pleasure working with her, I had total trust in her.

Miss P, Nottingham

Sara saw me at short notice and gave me excellent advice. She was able to negotiate with my employer to secure a favourable outcome. She worked very quickly and left me reassured that I was in very safe hands. 

Ms G, Sheffield

The service and help I recieved from Sara Ellison at Banner Jones was a new experience for me. I would recommend. Banner Jones are the very best.

Mr A, Sheffield

I remain grateful for your effort, patience and the support you have offered me over the last few months.

Mr F

Great service.

Mr C, Sheffield

Very informative and thorough.

Miss M, Staveley

katie was lovely, friendly and explained everything very well to us.

Mr & Mrs B, Warsop

The service provided and advice was very useful and explained clearly to myself. The knowledge of my solicitor helped secure a positive outcome in my case. Thank You

Mr P, Chesterfield

I would like to take this opportunity to thank you so much for your recent assistance with an employment matter. I would also like to give you feedback on some of my thoughts on my experience. Having found myself with an issue which was clearly very serious and a very short time scale to resolve it, I was extremely stressed and upset by the time I came to seek assistance. I had the good fortune to find your company on the internet and within a few short hours I was on the phone directly with yourself.

You were so professional and reassuring and immediately took ownership of the situation and within 24 hours you had resolved the issues to the satisfaction of all concerned. I realise that you had to spend time on the phone, late into the evening, but with the tight time scale it was necessary and I am very grateful that you would do this at such short notice. 

On a personal note your human and engaging style on the phone not only helped me from a legal point of view but provided the deepest level of support during a very distressing experience and as I have said i am lucky to have found you.

Mr M, Sheffield

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