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Coronavirus Information: We are here to help

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If you have any queries about any of the processes involved in administering the estate of someone who has passed away, please feel free to contact our offices and one of our specialist team will be happy to help.

If you know someone who has passed away, and feel that their wishes are not being carried out, or that their estate is being administered improperly, then our Dispute Resolution team may be able to help you further.

Alternatively, the following resources may prove useful in answering any queries you may have:

- Cruse Bereavement Care

- Age UK 

- Certainty, the National Wills Register

- Gov.UK’s ‘Tell Us Once’ Service

Frequently Asked Questions

How do I register a death?

We have been in touch with our local Registry Office who have confirmed that because they are classed as key workers, they will continue to remain open to register deaths.  This will allow us to then progress your matter as normal.

We are however anticipating delays with the turnaround at the probate registry as things progress, but we will keep you updated as we know more.

 

My relative has made a Will with Banner Jones and they have passed away during the Coronavirus pandemic. What do I do?

Whilst our offices are currently closed, please be rest assured that our Wills & Probate team are still working remotely from home as per Government guidelines. Any Wills, Deeds, or other documents that we may hold for your relative are also still accessible from our secure, off-site storage facility. Please contact us on 01246 560560 or by e-mail at Wills@bannerjones.co.uk  and a member of the team will be able to talk you through the next steps.

My relative has passed away and the executors named in the Will all live in different locations across the country. How do we all make contact with Banner Jones during the lockdown?

When a relative passes away, there will be a number of matters to discuss, and usually a large amount of paperwork and documentation to work through. Given the current circumstances, the logistics of getting everyone together to review and discuss everything can be quite challenging. Whilst our team are not currently able to meet you in person we are now arranging video appointments, through apps like Skype, Zoom and Facetime, where we can still speak to you from the comfort of your own home. These programs also allow for multiple people to be a part of the same video meeting, meaning that all executors can join-in, no matter where they might be in the country.

When it comes to documentation, our offices are closed to clients but we do still have a small team who are handling incoming post and ensuring it is passed on to the appropriate person. This means we are still able to take receipt of any documentation you send to us through the mail as usual. If you are worried about having to collect paperwork from the deceased’s home, we are also able to have your relative’s mail re-directed to ourselves, where we can take receipt and deal with everything for you.

Banner Jones have been appointed as the professional executors in the Will. Are you still able to act during the current circumstances?

Dealing with an estate is a complicated, time consuming, and difficult process, so it is common for people to appoint a solicitor as their professional executor, to reduce the burden on family and friends. As a long-standing law firm in the area, we have been appointed professional executors by many people over the years.

Please be assured that, whilst our offices are currently closed, our teams are all still working remotely and are fully able to continue in their roles of administrating the estate. The work involved in administering an estate is carried out by communications through e-mail, phone and post, all of which we still have usual access to. We are working with local contacts to ensure we are still able to deal with funeral and property arrangements, and are liaising with Government bodies to make sure we can still obtain Death Certificates and Grants of Probate.

For more information on our Full Estate Administration service click here.

I’d prefer to meet someone in person, is that possible during the Coronavirus measures?

We are making every effort to ensure that all work can be carried out remotely through phone calls, video conferencing, e-mail, etc, meaning you are not required to attend our offices as part of the process. That being said, we do understand that some clients may prefer a face-to-face meeting.

Whilst we are not currently in a position to meet clients in person, the process of administering an estate is quite complicated and can take several weeks to complete. Whilst we may have to speak to you remotely during the early stages of the process, we hope that the current restrictions may start to be lifted by the time we reach the later parts of your matter.

As soon as it safe for us to do so, we would then be more than happy to meet with you to talk about any matters you may prefer to discuss in person. In the meantime, we can still work on your matter and speak to you remotely, but hope to be able to see you in person soon.

Helpful Guides

Watch Our Video

Basics of Probate

Play video Basics of Probate

We know how difficult it can be to lose a loved one and we would like to help you by covering some of the basics of dealing with probate.

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97% of our clients would recommend us to a friend
(Ongoing Client Survey)

The service I received couldn't have been better!

Mrs C, Chesterfield

The receptionist staff on both days we visited your office were extremely friendly and the whole experience of dealing with Banner Jones was wonderful

T Howard

Thank you again for your help..If anyone requires a solicitor at any time..I will recommend yourselves..for quick and friendly service

Miss N, Chesterfield

I recieved excellent service from Katie Woodward when I made my Will - Excellent advice & caring nature.

Mrs C, Mansfield

Katie Woodward was very helpful and gave a good service, thanks a lot.

Mrs B, Mansfield

I can recommend this service. Katie Woodward was personable, efficient and professional. She was particularly knowledgeable and thorough. Her diligence and flexibility was brilliant for my needs. Thanks very much.

Mr E, Chesterfield

Everything was excellent.

Mr & Mrs G, Upper Newbold

From the minute you walk into reception you are put at ease, and this continues right through the chain. Would recommend them any time.

Mr G, Chesterfield

I can’t thank Banner Jones enough for the kindness and patience, and would highly recommend this firm.

Mrs S, Chesterfield

Sarah Nadin provided us with a first class service at our time of need. Can not thank her enough for helping us through a difficult time in such a kind and professional manner.

Mrs E, Deepcar

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Kathryn Wheeldon
Kathryn Wheeldon
Head of Wills & Probate
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